Commercial Auto Claims Adjuster

Role Overview

• Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage
• Explains claims process, next steps, and outcomes to involved parties
• Investigates, evaluates, negotiates, and settles first
• and third-party auto/property damage claims from start to finish
• Takes inbound calls from customers and maintains an inventory of pending claims
• Conducts coverage and liability investigations
• Advises customers of available benefits, coverages, and liability outcomes
• Coordinates and oversees the claims process; keeping customers informed
• Negotiates estimating damages and supplements
• Validates reparability and monitors repairs
• Arranges towing, storage, and rental vehicles as needed
• Addresses subrogation and total loss responsibilities
• Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to
• Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence

Requirements

• High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training
• Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications
• Must meet work from home requirements including internet speeds and designated workspace
• Ability to type 30 wpm

Benefits

• Total compensation package
• Annual bonus eligibility for most roles
• 401(k) with a company match
• Paid training program