Oversee a team of Financial Wellness Advisors delivering investment solutions and holistic financial guidance to LPL Financial employees.
Ensure a high-quality, phone-based advice experience, set planning standards, and drive outcomes centered on service excellence.
Manage day-to-day operations for a team of licensed advisors including coaching, performance reporting, and client escalation handling.
Collaborate across the business to improve productivity and employee experience.
Monitor advisor productivity, planning output, QA scores, and service metrics; create and present reports on trends and progress toward program goals.

FINRA Series 7 and 66 (or 63 and 65); supervisory licenses such as FINRA Series 9/10 are a plus and may be expected within the first six months.
2+ years of previous management experience leading advisors
3+ years of investment/advisory experience.
CRPC®, CFP®, or similar designation.
Proven ability to coach to service quality and planning outcomes in a phone-based advice model.
Excellent communication skills; strong judgment, integrity, and risk awareness.
Proficiency in Microsoft Office and web-based applications; comfort with reporting and QA tools.
Comprehensive industry and investment knowledge; experience leading service or advice teams.
Experience in virtual/call center advice environments; familiarity with planning software and CRM.

Financial Wellness Advice Leader

Key skills