Key skills
Sales
About this role
Role Overview
- Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services
- Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued
- Engage in active listening with agents, confirming or clarifying information and diffusing angry agents as needed
- Build lasting relationships with agents based on trust and reliability
- Utilize software, database, script, and tools appropriately to achieve results
- Understand and strive to meet and exceed Inside sales call metrics while providing excellent and consistent customer service
- Make sales or recommendations for products or services that may better suit the agent's needs
- Take part in training and other learning opportunities to expand knowledge of the company and position
- Adhere to all company policies and procedures by maintaining records of the telephone communications and interactions using the available tools/applications
Requirements
- Bachelor’s degree from an accredited university or college
- Must be proficient with Microsoft Excel and other Microsoft Office applications
- Excellent use of Freshdesk & Xcally tools
- Must be able to understand and report issues appropriately
- Strong analytical and problem-solving skills
- Provide outstanding customer service
Benefits
- Paid time off
- Professional development opportunities