Key skills
CProject Management
About this role
Role Overview
- Manage complex calendars for CEO and COO, making judgment calls about priority, timing, and what requires their direct attention.
- Serve as gatekeeper and air traffic controller, deciding what gets through, what gets delegated, and what gets declined.
- Prepare executives for meetings with concise briefing materials, background research, and relevant context.
- Manage executive inboxes with discretion, triaging messages and surfacing what matters most.
- Draft and edit high-level communications and correspondence that reflect executive voice and priorities.
- Coordinate travel logistics, including itineraries, briefing books, and on-the-ground support.
- Track executive commitments and follow-through to ensure nothing falls through the cracks.
- Build and refine systems for how the CEO and COO work with executive support, training them on how to leverage this new capacity effectively.
- Support CEO donor engagement efforts, including meeting scheduling, donor engagement tasks, and follow-up.
Requirements
- 3-5+ years of experience in executive support, chief of staff roles, or project management—preferably supporting senior leaders in fast-paced environments.
- Experience supporting C-suite executives in nonprofit, advocacy, or mission-driven organizations strongly preferred.
- Demonstrated experience building executive support systems from scratch or significantly improving existing ones.
- Track record of managing up effectively and coaching leaders on how to work with support staff.
Benefits
- All full-time employees are eligible for a platinum health plan with 100% of the premium paid by Issue One.
- In addition, the organization covers 75% of the premium for all spouses and dependents of IO staff.
- Staff receives more than 50 paid days off annually, including holidays, vacation, personal time, and office-wide closures.
- Issue One provides reimbursements and stipends for commuting and any work-related travel.
- Issue One offers wellness reimbursements and student loan assistance.
- They are also eligible to be reimbursed for stepping outside of their comfort zone and doing something they have never done before.
- All staff are encouraged to participate in professional development throughout the year, and the organization hosts several opportunities for fun and fellowship.