Principal Engineer, ServiceNow Architect

Role Overview

• Define and drive the architectural and engineering direction of the ServiceNow platform.
• Ensure platform initiatives are delivered securely, at scale, and in alignment with enterprise standards.
• Lead technical feasibility and integration efforts as governance expands to include Artificial Intelligence
• Solution Domains Across IT, HR, Risk and Platform.
• Establish and evolve platform standards, patterns, and guardrails.
• Ensure governance models are scalable, pragmatic, and consistently applied across the ServiceNow ecosystem.
• Provide technical leadership for GenAI capabilities on ServiceNow, business case development, architectural alignment with enterprise AI strategy.
• Collaborate to enforce consistent UX and interaction patterns across employee-facing experiences.
• Partner with Platform Architects to identify technical debt across GenAI and platform domains, drive modernization efforts that align with enterprise architecture standards.
• Serve as a technical authority and integrator across governance, GenAI capabilities, platform stability, and modernization initiatives.

Requirements

• 7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 5+ years of ServiceNow Development, Design, or Implementation experience
• Proven experience establishing and scaling a Platform Center of Excellence (CoE) with enforceable governance models that balance innovation with platform health and technical debt control.
• Hands-on expertise designing and operationalizing AI governance frameworks on ServiceNow, including AI Search, Now Assist, Virtual Agents, and Agentic flows, with emphasis on security, data residency, model risk management, prompt/response guardrails, and performance.
• Advanced experience architecting resilient, scalable, maintainable integrations (APIs, eventing, messaging) across large tool ecosystems; familiarity with A2A protocols, zero-trust patterns, and observability/SRE practices for integration health.
• Experience in financial services or other regulated industries; familiarity with model risk management and data protection in AI-enabled features.
• Executive presence and influence—serving as a trusted partner to engineering leadership, product management, enterprise architecture, and technology executives; skilled at portfolio rationalization, platform strategy alignment to product strategy, and value realization.
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist
• ServiceNow Certified Technical Architect / Certified Master Architect
• Strong verbal, written, and interpersonal communication skills
• A BS/BA degree or higher

Tech Stack

• ServiceNow

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement