Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites.
Assist in validating system interactions and technical workflows within CPRS/VistA environments.
Identify technical gaps, workflow dependencies, and operational impacts observed during testing.
Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time.
Monitor collaboration platforms to identify and respond to emerging technical issues.
Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers.
Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities.
Support testing and evaluation of peripheral equipment.

Bachelor’s degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline.
10+ years of progressive experience supporting technical systems, healthcare technology environments, QA/testing, digital health operations, or enterprise software platforms.
Strong technical troubleshooting skills within complex operational environments.
Ability to distinguish between system defects, workflow challenges, configuration issues, and user-related problems.
Demonstrated experience troubleshooting complex technical issues and performing root cause analysis.
Experience supporting testing activities, defect triage, or validation workflows.
Ability to differentiate between product defects, configuration issues, workflow challenges, and operational impacts.
Experience coordinating with engineering teams, vendors, or operational support organizations.

Clinical AI Technical Integration Specialist

Key skills