Process Improvement Intern

Role Overview

• working closely with our Customer Success Operations Process Improvement team by supporting tasks such as research, data clean-up or analysis, and administrative tasks that support the team’s core functions
• Support data entry, validation, and reporting/analysis relating to our cross-functional processes and process improvement initiative efforts, as well as other projects across Customer Success Operations
• Ensure consistency by applying template formatting, tags & labels, permissions & rules, and other elements across cross-functional processes & process improvement initiative work
• Leverage and enhance AI-related process improvement initiative projects
• Support documentation workflow mapping exercises
• Provide ad-hoc support to drive forward Customer Success Operations projects

Requirements

• Pursuing a bachelor’s or master’s degree, preferably in fields including or related to: Business Management or Operations, Project Management
• Strong verbal communication
• Organization & Time Management
• Professionalism
• Sense of urgency
• Deep Curiosity and Inquisitiveness
• Proactive – consistently thinking about the bigger picture and what comes next
• Confidence in leadership or facilitation role
• Team-first mentality & collaborative approach
• Adaptable & Agile
• Problem-Solving Skills
• Keen attention to detail & due diligence
• Critical Analysis
• ability to identify the most important information, evaluate its relevance, ask clarifications, draw connections, and create a concise summary, both written and visual formats
• Ability to work independently & self-govern productivity within projects & assignments
• Nice to Have: experience using Atlassian (Confluence, Jira), SharePoint & other Microsoft-based tools (including Copilot), AI tools

Benefits

• hands-on experience
• meaningful projects
• building connections
• leadership panels and speed networking sessions
• job shadowing and team-building events