Coordinate and track server or rack provisioning activities, including OS deployment and configuration
Perform large-scale server onboarding, configuration, and service provisioning in remote environments
Execute daily monitoring, troubleshooting, and repair coordination for server hardware and OS-related issues
Resolve a range of technical issues, from hardware alerts to network and OS-level problems
Maintain accurate data in asset management, ticketing, and configuration tracking systems
Work with vendors and remote field technicians to diagnose and resolve hardware failures, including part replacements and RMAs
Manage server lifecycle activities including commissioning, configuration changes, upgrades, decommissioning, and recycling coordination
Handle service provisioning updates and changes as required
Collect and verify asset data for accuracy and compliance
Submit and track media destruction requests and ensure compliance documentation is completed
Perform basic server network troubleshooting and configuration (MAC, Subnet, TCP/IP)
Participate in on-call rotation to address operational issues and incidents
Escalate unresolved or complex problems to senior Server Operations Engineers
Assist in developing and maintaining policies, procedures, and operational documentation

Bachelor’s Degree or Diploma in Computer Science, Electrical Engineering, or related field, or equivalent hands-on experience
Familiarity with Linux systems and the ability to diagnose hardware-related issues via remote tools
Understanding of server operations, interdependencies, and lifecycle management
Working knowledge of out-of-band/lights-out management tools such as IPMI or NCSI
Strong analytical and problem-solving skills, with the ability to troubleshoot hardware, OS, and basic network issues remotely
Basic networking knowledge (MAC addresses, Subnets, TCP/IP)
Ability to understand and execute simple Shell/Bash scripts
Strong communication skills in English, both written and verbal
Ability to work effectively under pressure, with a proactive and responsible work ethic
Collaborative team player who can also work independently

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Server Operations Engineer II

Key skills