Key skills
CloudPythonSQLPowerShellAIAnalyticsLeadershipCommunicationCollaboration
About this role
Role Overview
- Help manage cloud resources, ensuring proper configuration, performance, and availability under supervision of senior team members and Cloud Services Leadership
- Perform basic configuration and troubleshooting to address server-side issues related to Jenzabar One application stack
- Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
- Troubleshoot and resolve more complex cloud-related issues, including application deployment problems
- Participate in cross-functional collaboration with other business units to assist hosted customers
- Provide detailed incident reports and post-mortem analysis for resolved issues
- Work with the team to identify and implement processes to improve efficiency of business processes within Cloud Services
- Provide excellent customer support for cloud-related incidents and escalate to senior team members when needed
- Demonstrate intermediate proficiency of Jenzabar cloud deployments, processes, and core application stack; and begin learning 1-2 specialty areas
- Serve as an escalation point for Cloud Operations Specialist I and Network Operations Center (NOC) team
- Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership
- Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
- Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
- Other duties as assigned
Requirements
- 2
- 4 years experience in a cloud-oriented or systems administration role.
- Associate’s degree in Computer Science, IT, or related field, or equivalent practical experience.
- Proficient in cloud services/tools, virtualization technologies, Windows operation systems, and networking concepts.
- Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python).
- Strong troubleshooting skills and the ability to solve complex cloud-related problems.
- Ability to learn quickly, work in a team environment, and follow direction.
- Strong communication skills and attention to detail.
Tech Stack
- Cloud
- Python
- SQL
Benefits
- Medical Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- PTO
- Paid Parental Leave
- Paid Holidays
- Short Term Disability
- Long Term Disability
- 401K
- Educational Assistance