Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system
Perform troubleshooting and basic service repairs on customer equipment
Assist more experienced field engineers with equipment installations and more complex repairs
Proactively engage with other team members to ensure appropriate solution for the customer
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met
Partner with the customer and/or the sales team to recommend value-added services
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans

Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
High school diploma/GED and 4 years of relevant experience
Graduate of the GEHC Apprentice Program
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Field Service Engineer

Key skills