Key skills
CRMCommunication
About this role
Role Overview
- Serve as the first point of contact for patients/healthcare providers via phone and chat
- Assist with prescription drug inquiries, troubleshooting mail-order issues, and guiding through basic resolution steps
- Become an expert on GLP-1 products and functionalities
- Ensure patient/healthcare provider satisfaction while maintaining professionalism and empathy
- Deliver outstanding customer support through clear and effective communication
- Provide first-level assistance via phone and chat channels
- Maintain excellent Customer Service Satisfaction Ratings
- Guide patients/healthcare providers through basic issue resolution procedures
- Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices
- Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience in a fast-paced environment
- Healthcare experience is not required but is considered a plus
- Startup experience is a plus
- Strong communication and interpersonal skills
- Empathetic attitude with a positive and professional demeanor
- Ability to handle challenging customer interactions calmly and effectively
- Detail-oriented with strong organizational skills
- Tech-savvy and comfortable using CRM and online support tools
- Self-motivated and quick to adapt to new information and procedures
Benefits
- Employee benefits (Healthcare, Paid Time Off, & 401K)
- Meditation app
- Referral program
- Paid training
- Work from home
- Computer equipment
- Great culture
- Growth opportunities