Own and improve Product Policy’s core operational processes (e.g., policy updates, cross-functional handoffs, tracking and reporting).
Build and maintain systems to measure progress, surface risks, and ensure accountability across workstreams.
Coordinate day-to-day execution with operations, integrity, safety, and legal partners.
Support priority initiatives by organizing workplans, driving follow-ups, and keeping execution on track.
Develop lightweight tools, templates, and documentation that make the team more efficient and predictable.
Translate policy requirements into clear operational steps for partner teams.

Experience running operational programs or processes in cross-functional environments.
Strong organizational skills and attention to detail, with an instinct for improving systems.
Comfort working with policy, technical, and operational stakeholders.
Ability to execute independently while escalating issues appropriately.
Background in policy / trust and safety.
Have worked 7+ years in product policy or similar roles.
Possess excellent communication skills with demonstrated ability to communicate with product managers, engineers, researchers, and executives alike.
Are comfortable with ambiguity and enjoy going 0 to 1.
Are a creative thinker with an eye for opportunities to leverage data to inform policies.

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

Program Manager, Product Policy

Key skills