EHR Manager – Delivery, Technical Excellence

Role Overview

• Perform hands-on Epic delivery work across implementations, optimizations, and stabilization engagements.
• Serve as an Epic project manager or workstream lead on client engagements as needed.
• Develop and manage project plans, timelines, dependencies, risks, and resource allocations.
• Lead or support workflow design, build validation, testing, go-live readiness, and post-go-live support activities.
• Manage or oversee multiple client engagements or workstreams concurrently.
• Act as a trusted advisor to client operational, IT, and project leadership stakeholders.
• Identify risks, issues, and dependencies and lead resolution efforts.
• Stabilize engagements when scope, timelines, or delivery quality begin to drift.
• Drive consistent delivery standards across Epic engagements.
• Ensure solutions align with Epic best practices and long-term sustainability.
• Serve as an escalation point for complex Epic delivery or project issues.
• Establish and manage project governance, status reporting, and cadence in the absence of a centralized PMO.
• Support and mentor supervisors, senior associates, and consultants.
• Contribute to the development and refinement of Epic implementation, optimization, and support methodologies.
• Create and maintain delivery templates, playbooks, tools, and standards.
• Identify process improvement opportunities and implement delivery best practices.
• Partner with practice leadership and marketing teams to package delivery services into clear, marketable offerings.
• Provide delivery-grounded input into scope, effort estimates, timelines, and staffing models.

Requirements

• 8 + years of hands-on Epic implementation, optimization, or support experience.
• Demonstrated experience managing Epic projects, implementations, or major workstreams.
• Epic certification in at least one Epic application (multiple certifications preferred).
• Strong understanding of Epic workflows, implementation lifecycle, and operational impacts.
• Experience managing project plans, timelines, risks, and client expectations.
• Ability to balance billable delivery responsibilities with leadership and practice-building activities.
• Willingness and ability to travel (50%
• 75%) as needed for client engagements.

Benefits

• Flexible work arrangements
• Professional development opportunities
• Competitive benefits and compensation package