Coordinates the development, maintenance, integration and enhancement of software applications within project deadlines.
Helps coordinate day-to-day tasks involved in monitoring, exception reporting and resolution of problems in the production operation.
Develops and recommends innovative business solutions and alternatives for complex problems resulting in efficient, economical business processes.
Interfaces with business areas to help manage expectations, facilitate resolution of issues and prioritize work.
Supports proposal preparation, resource management, project plan/schedule development and maintenance, risk assessment, change management and issue management.
Leads, mentors and coaches lower-level applications staff.
Performs day-to-day supervision in absence of project/group manager.
May train less-skilled analysts.

Bachelor’s degree in Computer Science, Information Systems or a related field and a minimum of 8 years of relevant experience.
Project management and leadership experience.
Working knowledge of desktop applications (i.e., Microsoft Office), Mainframe and/or client server technical experience.
Knowledge of relational databases, structured query tools, Mainframe & Distributed Report Generation Tools, Visual Basic, Pardox, Results and proactive orientation.
Strong analytical and problem-solving skills.
Effective communications and customer service skills.
Able to work as part of a team.
Strong problem-solving skills.
Able to lead team and resolve conflict in a constructive manner.

Lead Analyst – SAP Support

Key skills