About this role
Role Overview
- Open and monitor work orders working with local Convergint offices (CTCs) for updates and resolutions
- Providing direction on solutions based on knowledge of customer requirements and history
- Analyzes complex problems and delivers solutions where precedent may not exist
- Looks beyond the immediate problem to the wider implications
- Generates and/or reviews invoices for service, submitting them in a timely manner to the customer for payment
- Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager
- May be requested to participate in strategy meetings to improve profitability
- Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager
- Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation
- Attends weekly status meetings/calls; may conduct the meeting/call in the absence of assigned Program Manager
- Assists Program Managers in creating and implementing processes that will result in improved delivery and profitability as it relates to assigned accounts
- Performs other duties and responsibilities, as requested or required.
Requirements
- Education: High School/GED or equivalent experience
- Minimum Experience: 3 months relevant experience
- Preferred Experience: (but not required): Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare
- Certifications: Must have or be able to obtain applicable state and/or local required industry licenses as required by state law.
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave