Key skills
ServiceNowAIMachine LearningLeadershipCommunication
About this role
Role Overview
- Build, train, and evaluate machine learning models
- Design and maintain AI development and production infrastructure
- Clean, preprocess, and analyze large datasets
- Optimize AI systems to improve performance
- Collaborate with data scientists and product managers to deliver AI solutions
Requirements
- Proven experience leading large operational teams in Service Delivery
- Strong executive presence with ability to present performance metrics to senior leadership
- Deep understanding of order-to-activate delivery models
- Exceptional organizational skills in fast-paced environments
- Excellent customer-facing communication skills
- Demonstrated ability to mentor and develop team members
- Skilled in performance analysis and process gap identification
- Telecom operations expertise required
- Proficiency in MS Office Suite and workflow platforms (Pega, OFSC, ServiceNow, Remedy)
- Familiarity with ITIL; delivery-focused operational certifications a plus
- Bachelor’s degree in Engineering or related field (or equivalent experience)
Tech Stack
- ServiceNow
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development