DC Engineer III

Role Overview

• Oversee potentially high-risk projects and can handle the coordination of resources, project execution, & communication with supervision.
• Conduct routine facility walkthroughs that identify infrastructure risks, performance gaps, and assist in developing practical solutions to improve or mitigate.
• Read and understand drawings and prints, including one-liners and floor plans.
• Troubleshoot electrical and mechanical data center infrastructure, enabling the quick identification of root cause solutions to technical problems.
• Communicate technical activities relating to the facility, its assets, and their operation to relevant parties.
• Facilitate Root Cause Analysis (RCAs) to ensure the recurrence of issues or incidents are eliminated.
• Develop and document step-by-step methods of procedure (MOPs) for critical maintenance.
• Develop and document step-by-step Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) to drive the consistency of operation and quickly respond to incidents to return equipment to operation.
• Supervise and manage scheduled maintenance of electrical, mechanical, life safety, and monitoring equipment. Assist in the preparation of detailed maintenance plans in accordance with Rackspace Technical Change Management guidelines.
• Oversee and be proficient with the monitoring equipment and other critical systems.
• Effectively lead Incident Management efforts in the event of system degradation/failures, communicating the status to all levels and resolving the issue in a timely fashion.
• Respond to Engineering requests with technical information for electrical power and mechanical capacity.
• Review building logs and maintenance records on an ongoing basis and undertake visual checks and tests of all electrical, mechanical, life safety, and monitoring equipment.
• Supervise external contractors undertaking specialist maintenance and inspections to ensure the quality of work is maintained.
• Adhere to company security policies and procedures, including health and safety, and local governing requirements as directed.
• Maintain meticulous 5S and housekeeping practices.
• Communicate regularly with peers regarding operational readiness and system conditions.
• Effective project management leads to the successful completion of assigned and/or shift projects.
• Performance improvement or risk mitigation leads to improved data center uptime resiliency.
• Proficient trouble-shooting and problem-solving capabilities lead to accurate and timely resolution of technical events and root cause identification.
• Detailed and accurate methods of procedure (MOP) lead to the successful completion of assigned critical maintenance.
• Detailed and effective SOPs lead to the efficient and reliable performance of the infrastructure operation.
• Following established EOPs; Engineer and assigned shift (if applicable) is able to return critical equipment to service, providing 100% customer uptime.
• Clear, concise, and accurate technical communication of facility-related events is delivered to the team.
• Effective Incident Management allows leadership to maintain confidence in the Data Center and Engineering team.
• Record keeping of activities is kept 100% up to date and accurate.
• Planned maintenances are completed within the associated window and in accordance with the predetermined process.
• Assigned Data Center engineering spaces are clean and organized, with specific areas demarcated for all movable items.
• Ability to work independently, manage priorities, and maintain a high level of attention to detail.
• Ability to prioritize work in a fast-paced, high-pressure environment. Regular logging activities are kept 100% up to date and accurate.

Requirements

• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in a field related to the role. At the manager’s discretion, additional relevant experience may substitute degree requirement.
• 5
• 7 years of experience in the field of role required
• Intermediate knowledge of HVAC, HV and LV switch boards, Transformers, Chillers, BMS (Trend), Fire Alarms, Sprinkler systems, UPS, Lead acid batteries, Generators, PDUs, and RPPs
• Technical Acumen

Benefits

• incentive compensation opportunities in the form of annual bonuses or incentives
• equity awards
• Employee Stock Purchase Plan (ESPP)