Communicate with businesses via the telephone and written correspondence
Complete activities such as phone calls, internet searches, third-party report reviews, etc., to obtain reliable contact information
Maintain minimum account work standards as assigned by Management
Negotiate claims’ resolution with insurance carriers, attorneys, and responsible parties
Establish agreements for lien releases
Establish monthly payment contracts
Prepare investigative correspondence
Acquire background information, when necessary

Exercise independent judgment
Negotiate settlements
Basic proficiency with Microsoft Office, data entry, and strong computer skills, Excel preferred
Critical Thinker
Strong attention to detail and goal-oriented
Ability to deescalate adverse situations
Strong interpersonal, communication, and organizational skills
Dependability
Customer Service experience is REQUIRED

Benefits package with health, dental, vision, life, and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy
start with 18 days per year
Paid holidays immediately upon hire
7 standard holidays & 2 floating holidays of your choice

Bilingual Consumer Collector

Key skills