Analyze, classify, and review routine and complex accounts receivable transactions and identify solutions in accordance with GAAP
Oversee and support the collection of customer invoices, resolve issues, and proactively work towards achieving departmental goals
Collaborate with cross-functional teams
Own the account receivables aging & find solutions for complex accounts
Follow up with Collectors and resolve escalations; escalate risky accounts to Manager
Ensure receivables are correctly processed in a timely manner
Collect and work with customers to keep accounts within terms
Reconcile customers’ accounts and find solutions
Serve as a liaison between clients and Collectors to negotiate acceptable payment plans
Provide or facilitate accurate reports and analysis on collections and metrics such as cash (collections) forecasting and other collection reports
Assist Manager with analysis of data and reports
Plan, direct and coordinate Collectors and Cash App staff toward attaining goals and objectives
Identify collection problems, research solutions and form recommendations for resolution
Assist with developing or modifying AR policies and ensure systems and procedures follow company policies, acceptable accounting practices and applicable regulations

High School Diploma or GED
5 years experience with billing and collections
Experience with NetSuite
Experience solving escalation and complex accounts
Working knowledge of accounting applications (ERP) in a computerized environment
Solid history with detailed account reconciliations
Good written and oral communication skills
Commitment to continuous improvement
Ability to work in a fast-paced environment and multitask with efficiency and accuracy
Ability to effectively work with all levels of the organization, as well as external resources
Ability to identify and actively respond with sensitivity to the needs of all internal customers

Senior Accounts Receivable – Team Lead

Key skills