Mac Desktop Engineer

Role Overview

• Engineer, implement, and maintain macOS management capabilities using JAMF Pro, including enrollment workflows, configuration profiles, policies, and software delivery.
• Standardize and document configurations and policies to improve operational consistency and reduce manual intervention.
• Improve end-user experience through Self Service optimization and automation-driven workflows.
• Partner with Security/Identity teams to support modern onboarding and access workflows (e.g., identity-aligned enrollment and posture-based access patterns).
• Package, test, and deploy macOS applications and updates; manage patching and software lifecycle to maintain security posture and stability.
• Delivers macOS engineering projects end‑to‑end, including design, implementation, validation, documentation, and operational handoff.
• Ensures JAMF‑managed Mac solutions are secure, scalable, supportable, and aligned to enterprise EUC standards while improving user experience and operational efficiency.
• Support modern change practices through automation (including CI/CD-aligned approaches where applicable) and improve visibility through reporting and telemetry.
• Diagnose hardware failures on Mac devices (MacBook, iMac, Mac mini) using appropriate diagnostics and troubleshooting techniques.
• Perform component replacements and repairs (e.g., screens, batteries, keyboards, and other FRU/component-level work), validate device health post-repair, and coordinate parts/inventory activities.
• Implement and maintain endpoint security measures and ensure macOS devices align to enterprise security policies and compliance expectations.
• Provide advanced tier support for macOS incidents and requests; communicate clearly with end users and stakeholders, providing status updates and resolution guidance.
• Create and maintain technical documentation, runbooks, and knowledge articles; maintain accurate ticket notes and service records in the organization’s ticketing system.

Requirements

• 3–5 years’ experience in desktop engineering, endpoint operations, or macOS-focused EUC roles.
• Demonstrated experience with JAMF Pro administration (policies, configuration profiles, software deployment, and troubleshooting).
• Strong macOS troubleshooting skills across OS, applications, and endpoint configuration.
• Hands-on experience diagnosing and repairing Mac hardware, including common break/fix scenarios.
• Scripting/automation capability (Bash/Python preferred; PowerShell helpful for mixed environments).
• Strong communication and customer service skills; able to translate technical issues for non-technical users.

Tech Stack

• Jamf
• MacOS
• Python

Benefits

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings account paired with our low-cost High Deductible Medical Plan
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest