Lead complex, multi-stakeholder client initiatives from planning through execution
Develop and execute service strategies aligned to client goals and measurable outcomes
Serve as the primary consultant and escalation point for assigned accounts
Drive customer retention, satisfaction, and adoption of CCC products and services
Partner with NAMs to identify and support expansion and upsell opportunities
Collaborate with Program Managers to ensure proper resource allocation and workflow execution
Proactively engage clients to understand business challenges and recommend solutions
Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI
Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements
Facilitate executive-level meetings, workflow reviews, and regular status updates
Translate customer feedback into actionable insights for internal teams
Support industry initiatives, rollouts, and strategic programs as needed

Client Engagement Manager

Key skills