Customer Care Representative

Role Overview

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
• Promote digital self service capabilities.
• Utilize multiple computer applications to accurately document claim information.
• Have a dedicated workspace free from distractions during work and training hours. Required to commit to the training and work schedule.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

Requirements

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
• Ability to work in a fast-paced complex environment while navigating multiple programs.
• Problem solving and critical thinking skills with strong attention to detail.
• Excellent communication skills with ability to empathize with customers and colleagues.
• Adaptability.
• High School Diploma or equivalent experience required.
• Spanish bilingual a plus.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance.
• 25 days paid time off in your first full year of service and Paid Holidays
• Tuition reimbursement, Student Loan Paydown Program
• 401K