Referral Manager – Full Time

Role Overview

• Manages the day to day operations of the Clinic Referral Coordinators
• Serves as the primary resource for referral issues and consults on referral processes
• Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, and values of MercyOne
• Responsible for day to day operations of department including schedules, timecards, monitoring OT, and supplies
• Follows up with director as appropriate if pattern identified or procedural change is indicated
• Familiar with regulatory requirements and assists with the preparation for various regulatory agencies
• Communicates to director departmental updates and reports problems on an on-going basis
• Offers suggestions to improve services and viable options to resolve problems
• Assists with developing and maintaining referral policies and procedures
• Communicates to staff all relevant information; holds periodic communication meetings and monthly department meetings
• Educates staff to standards and guideline changes
• Selects competent staff at a level consistent with need, in a timely manner
• Ensures new employees are oriented to department and job and that initial competency assessment is complete and documented
• Maintains software application for the clinic enterprise
• Serves as liaison for Referral Tracking process and functions
• Identifies and works thru IT for software issues/concerns
• Periodically runs reports and/or has reports run to ensure maximum productivity and usage of software
• Keeps current with software release
• May attend in services/workshops/meetings regarding the software and related processes
• Oversee EPIC referral management superusers

Requirements

• 5-7 years of experience in field of study
• Minimum of 5 years experience as a Referral Coordinator
• Graduate of an accredited nursing or medical assistant program preferred
• Certification and/or appropriate experience in a related field (lab, X-ray, etc.) may be considered

Tech Stack

• Ray

Benefits

• Competitive compensation
• Full benefits package
• Opportunity for growth throughout the system