Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
Assist customers with the installation and setup of residential and commercial equipment.
Enter customer orders, process warranty replacements, and provide post-sales order management support.
Use CRM and other software tools to document and manage customer needs and concerns.
Be a subject matter expert, offering product recommendations and support to both internal and external customers.
Collaborate with customer service and technical support teams within Watts.
Participate in continuous improvement initiatives to enhance products and processes.
Maintain knowledge of factory processes, tools, materials, and equipment.

An associate degree or higher is preferred
Experience with residential and commercial water filtration and conditioning systems is preferred
Master Water Specialist certification is highly desirable
Technical and mechanical experience with resolving product performance issues.

Technical Support Advisor, Water Quality

Key skills