Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels
Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
Gathers and shares customs brokerage customer service best practices
Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth
Provides excellent customs brokerage service to increase customer satisfaction
Coordinates with other teams to conduct business and customer review meetings

Brokerage Product Development Manager

Key skills