Oncology Case Manager

Role Overview

• Responsible for maintaining and growing business with existing customers within an assigned territory.
• Focuses on managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery.
• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
• Execute customer retention strategies to maintain and grow existing accounts.
• Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
• Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
• Accurately document customer interactions, updates, and value-based activities in the CRM.
• Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
• Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.
• Submit required reports and documentation accurately and on time.
• Meet or exceed assigned performance goals.
• Support meetings, conferences, and trade shows as needed.

Requirements

• Bachelor’s degree required.
• Minimum of three years of account management or customer-facing experience.
• Strong problem-solving and decision-making skills.
• Understanding of clinic-based business practices.
• Ability to learn proprietary software.
• Excellent written and verbal communication skills.
• Strong organizational, interpersonal, and collaboration skills.
• Valid driver’s license and reliable transportation.
• Successful completion of pre-employment requirements.

Benefits

• Highly competitive and inclusive medical, dental and vision coverage options
• Health Savings Account for medical expenses and dependent care expenses
• Flexible Spending Account to pay for certain out-of-pocket expenses
• Paid time off, including: vacation, sick time and holidays
• 401k match and Financial Planning tools
• LTD and STD insurance coverages, as well as voluntary benefit options
• Employee Assistance Program
• Pet Insurance
• Legal Assistance
• Tuition Assistance