The Field Service Technician Lead will be expected to travel throughout the USA.
This role must have basic/advance/expert understanding of the technical competencies listed below in order to support and execute Field Service projects.
Field Service projects may include: installations, repair, and maintenance of electrical components/power transformers.
This role will provide on-site project support/execution and planning to Field Service crews.
This role needs to be proficient in technical competencies: Transformer Assembly, Electrical Testing, Controls, LTC’s and Oil Processing.
Must be able to drive company vehicle/equipment.
Receive assignments and instructions from manager – both oral and written.
Read, understand, and follow guidelines set forth Company procedures, and blueprints when performing assigned work.
Lead other Field Service team members.
Holding team accountable to project schedule execution
Ability to deliver key messages & communicate effectively
Troubleshoot and resolve technical complex issues.
Basic/Advanced/Expert knowledge/troubleshooting experience of electrical testing/theory.
Basic/Advanced/Expert knowledge/troubleshooting experience of controls
Basic/Advanced/Expert knowledge/troubleshooting experience of oil processing
Understand and interpret blueprints.
Compose Field Reports (Daily Activity reports, etc.) and any other job site, customer specific reports to management/customer in a timely manner.
Manage equipment maintenance on each job site.
Manage job site safety.
Conduct pre-job/post-job walks.
Assist Service Work Planner with following on-site project management: budget, scope of work, schedule, manpower, task prioritization and multi-tasking.
Requirements
High School Diploma or GED equivalent.
Advanced post-high school level education in lieu of 3 years of industry specific work experience