Lead a cross-functional team of Technical Support, Sales Engineers & Customer Success Managers
Define & manage end-to-end processes across teams from pre-sales, implementation, launch and on-going success.
Work closely with Strategic Technology Partner Directors to strategize on partner integrations & success
Work closely with Product to act as the face of the partner and voice to advocate new features or feedback on existing capabilities
Assist in Technical pre-sales efforts on targeted prospect sales calls
Train partner technical pre-sales and customer success teams
Define key success metrics and go-to-market strategies designed to meet or exceed those metrics on an annual basis
Develop a deep understanding of Cloudinary’s and technology partner’s platform, service and offerings in order to help structure the most optimal integration and go-to-market offering
Help define and evolve Cloudinary’s technology partner processes and offering

5+ years in managing technology partnerships for a cloud-based service provider
Ability to build strong relationships with business and technology decision-makers.
Technically savvy with the ability to successfully relay technical concepts and the business value they provide to audiences of any technical ability.
Exceptional listener, highly empathetic to partner needs and perspectives.
BS in Business, Computer Science and/or MBA degree preferred.

Lead Strategic Partner Success Manager

Key skills