Software Installation Engineer

Role Overview

• Execute the installation of a technical discipline at the installation site.
• Perform highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed.
• Work with physical and virtual environments, operating systems, databases and other software and networking technologies.
• Review scope of work for assigned tasks to ensure all hardware and software components are available.
• Review customer IT infrastructure and project plans to ensure they meet documented installation requirements.
• Completes all necessary task documentation to meet Varian’s Quality processes and procedures.
• Maintain customer system inventories using Site Equipment Configuration documentation or equivalent.
• Keep current on Varian products and technologies through both internal and external training and certification.
• Team Up with project management, local service and hardware installation teams to provide World Class Customer Service.
• Require limited direct supervision.
• Perform upgrades and new installations as well as team leader duties on small to medium scale software projects.
• Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Report by means of time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner.
• Attend planning calls and provide technical input as needed.
• Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important.
• Advise less experienced Installation Representatives in technical matters.

Requirements

• Associates Degree or equivalent experience
• 1-3 years of directly related and transferrable experience
• Proficient computer usage and debugging skills
• Knowledge of and sound professional experience with Microsoft based server operating systems
• Customer focused attitude
• Articulate and skilled in interpersonal communication
• Fluency in the local language and in English, both written and spoken
• Comprehensive knowledge of networks and networking techniques
• Functional knowledge of Citrix and VMWare technologies
• Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems.

Tech Stack

• Citrix
• VMware

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time