About this role
Role Overview
- Perform field service commissioning and repair of products, including startup, programming, troubleshooting, calibration, and failure analysis
- Handle Technical phone/email support to the technical staff and customers
- Conduct product customer training
- Coordinate and make travel arrangements with customers, domestic and international
- Provide and write detailed technical reports
- Will monitor, respond to, and address callouts and emergencies on a rotational basis
- Ability to work with a team, keep required work schedules, and follow work and safety rules
Requirements
- Associate degree in technical discipline or equivalent military experience
- Minimum of 3 years of work experience in the instrumentation industry
- Ability to climb frequently and work from elevated storage tanks, ladders, stairwells, and walkways up to 150 ft, while carrying up to 15 lbs. of equipment.
- Ability to lift travel cases to 50 lbs.
- Travel required up to 70% domestically; it could include one trip per year, international
- Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers
- Ability to obtain TWIC certification for entry into secure port facilities
- Ability to maintain a passport for international service travel
- Legal authorization to work in the United States
Benefits
- We provide a variety of medical insurance plans, with dental and vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave