Key skills
AgileLeadershipProject ManagementCommunication
About this role
Role Overview
- Plan and oversee large scale transformation initiatives; including the definition, design, development, implementation, and integration of people, processes, and technology that lead to measurable outcomes.
- Serve as the lead, partnering closely with Executive Sponsor(s), Business Lead, segment leadership, and IT partners through key initiatives(s); serve as thought leader to solving business problems.
- Lead metric definition to translate expectations into KPIs and operational metrics.
- Lead cost/benefit assessment to define potential financial, business, and industry impacts of initiatives.
- Manage risk by establishing project management processes (regular status reports, etc.) to address execution challenges.
- Provide regular updates to leadership on accomplishments of key milestones, as well as risks or concerns.
- Mentor junior team members.
Requirements
- 4+ years related work experience with a proven track record of delivering business projects with technology components.
- bachelor's degree or additional related equivalent work experience may be considered in substitute
- Strong understanding of Agile Operating model
- Strong understanding of customer experience design principles and priorities around the customer journey: capturing voice of customer, drawing out customer insights, analyzing customer data, designing solutions, etc.
- Experience leading teams in a matrixed environment with reporting responsibilities to two or more different areas.
- Strong leadership skills to bring stakeholders together; consensus builder and thought leader.
- Must have strong business acumen, broad knowledge of health care and the ability to influence business decisions & directions for initiative.
- Understanding of projects with technology components (e.g., implementation lifecycle: requirements gathering, design, testing, etc.)
- Experience applying Customer Experience disciplines.
- Demonstrated success leading a matrixed team.
- Strong communication skills and the ability to communicate appropriately at all levels of the organization.
Benefits
- Medical, dental, vision, life and global travel health insurance
- Life insurance, Short
- and long-term disability programs
- Leave programs to support personal circumstances.
- 401(k) includes employer contribution match
- Paid time off, volunteer time off, and 11 holidays
- Additional voluntary benefits options available
- Comprehensive wellness program