Subject matter expert for OnGuard related projects
Hosting technical advisement calls and ownership of call agenda
Troubleshooting OnGuard security system issues – OS, Database, Services, Network other
Provide software and database expertise to customers and VAR project resources
Provide cybersecurity system hardening recommendations
Provide reporting on system support progress and set action items
System design and planning
Develop and implement system maintenance strategies
Evaluation, optimization, and development of access control business processes.

5 or more years’ experience in providing technical solutions directly to customers in the security industry
5 or more years’ experience in technical project management
Ability to manage issues to a successful resolution and provide project subject matter expertise
Familiarity with OnGuard access control security software
Proficiency in MSSQL and Oracle database administration
Windows Server knowledge or certifications
VMWare / Server Virtualization
Cloud based server and SQL infrastructure (Azure and AWS)
Network planning and design knowledge or certifications
SQL / Oracle knowledge or certifications
Cyber Security certifications
Demonstrated success in managing projects
Ability to develop strong, long-term customer relationships
Excellent presentation skills with ability to communicate with all organizational levels
Ability to adapt quickly to new technologies
Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.

Advanced Field Service Engineer

Key skills