Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.
Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap.
Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.
Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.
Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.