Field Service Engineer – Boeing Customer Support

Role Overview

• Responsible for performing assignment required service and support of our Collins Aerospace avionics, avionics systems, telecommunications and aircraft sensor systems products for Boeing's production of new aircraft for airline customers.
• Assist with Production/Flightline/Flight Test installation issues, operation, troubleshooting, repair and system test and training on site as required in accordance with Collins Aerospace and customer requirements.
• May be required to act as on-site lead for major field installation or modification programs.
• Services are performed using Collins Aerospace approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction.
• Supports equipment and systems of high complexity and advanced technology.
• Utilize developmental techniques for experimental or prototype equipment and during new product development.
• Act as the face of Collins Aerospace and build and maintain relationships with customers.
• Develop close working relationships with Collins Aerospace Boeing Program Managers, Product Support Managers (PSM), Customer Support Managers (CSM) and Collins Engineering.
• Interface with Boeing's Production Leaders, Engineering, Supplier Management and Quality Assurance teams.
• Must be able to Obtain a Boeing Supplier Grey Badge and have a Valid Drivers License.
• May require atypical hours at times to support customer needs.
• Must have flexibility to support Boeing production on first or second shifts dependent on customer need/aircraft delivery reschedules.
• Occasional travel may be required.

Requirements

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
• Previous customer support experience in an aviation environment is required.
• Previous field service engineering experience.
• Must have avionics repair and/or avionics installation experience.
• Aerospace and/or airline experience.
• FAA Airframe and Powerplant License (A&P).
• FAA FCC License.
• Software loading experience.
• Experience with Excel, PowerPoint, and SharePoint drives.
• Experience conducting presentations.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!