Serve as the primary liaison between customers, field teams, repair facilities, operators, and internal stakeholders.
Lead complex diagnostics and investigations to resolve field and system-related issues.
Support both production and aftermarket programs through technical expertise and issue resolution.
Participate in repair development, hardware training initiatives, and collaborate with supply chain partners to ensure technical accuracy.
Drive special investigations by gathering field data, supporting root cause analysis, and implementing corrective actions.
Communicate findings and recommendations clearly to both technical and non-technical audiences, including senior leadership and customers.
Prepare detailed reports that interpret reliability and return data while supporting continuous improvement efforts.
Keep customers and field teams informed of issue status while recommending enhancements, upgrades, or repairs.
Act as the subject matter expert and “voice of the customer” to influence product and process improvements.
Partner cross-functionally with engineering, suppliers, repair centers, and aircraft manufacturers and operators to deliver sustainable solutions.

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
Demonstrated experience performing complex diagnostics, supporting root cause investigations, and driving corrective actions in a technical or engineering environment.
Experience driving the development, planning, and implementation of timely and effective corrective actions for field issues involving electronic or complex technical products.
Hands-on experience with aerospace products or systems, including mechanical and/or electronic control systems.
Knowledge of EACS or Air Management Systems (AMS) products or systems.
Aftermarket support experience.
Proven ability to communicate effectively with all levels of a technical organization, from executive leadership to technicians.

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!

Principal Engineer, General Engineering

Key skills