Define and communicate a clear outcome focused vision and roadmap for Nextiva’s AI Agents Platform.
Conduct market research and competitive analysis to stay informed about industry trends and rival offerings in AI-driven customer engagement.
Translate product vision into detailed user personas, stories, and acceptance criteria.
Serve as the bridge between technical and business teams.
Lead agile development cycles, prioritize the AI Agent backlog, and drive sprint planning and reviews.
Define success metrics and test plans. Oversee beta programs and use data-driven feedback to ensure features meet real-world needs and deliver measurable outcomes.
Drive GTM strategy with Product Marketing. Create value propositions, enablement materials, and coordinate internal and external communications to maximize adoption.
Track KPIs like usage, automation success, and satisfaction. Gather feedback and iterate on features to enhance usability, performance, and customer value.
Align product outcomes with business goals.

Bachelor’s in Business, Computer Science, Engineering, or related field required; a Master’s or MBA is a plus
5+ years in product management for SaaS/software, ideally with AI/ML products. Full lifecycle ownership from concept to launch
Familiarity with customer experience, contact center, or unified communications is highly valuable. Awareness of AI-powered CX/CCaaS competitors is a plus
Strong grasp of AI concepts (e.g., NLP, LLMs, speech recognition). Able to discuss APIs, data pipelines, and technical trade-offs with engineering
Strong UX sensibility, especially for conversational interfaces. Able to translate user feedback into intuitive, impactful features
Excellent communicator across technical and executive audiences. Proven ability to lead cross-functional teams without direct authority
Skilled in Agile/Scrum, backlog management, sprint planning, and tools like Jira or Azure DevOps
Understanding of SaaS metrics and ROI analysis. Entrepreneurial mindset with a focus on impact and adaptability.

Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Life, disability, and supplemental indemnity plans
Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Employee Assistance Program and comprehensive wellness initiatives
Access to ongoing learning and development opportunities and career advancement

Senior Product Manager – AI Agents Platform

Key skills