Provide direct Customer Advocacy support by conducting hands-on investigations of reported device malfunctions.
Perform failure analysis and work with software engineers to determine root causes.
Collaborate and communicate with interdepartmental groups—including Regulatory, Quality Assurance, R&D, and Process Engineering—to provide documentation and operational support for device malfunction issues.
Design, improve, and implement complaint investigation processes.
Understand the technical architecture of internally developed applications.
Utilize structured problem‑solving and drive engineering studies using standardized methodologies and statistical data analysis.
Ensure documentation is updated to reflect changes made to a process or product.
Track failures or enhancement requests.

Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 0-2 years related experience or Master’s degree and 0-2 years’ equivalent experience.
Your experience applying technical principles and using structured problem-solving methods to understand root cause failure modes.
Your use of analytical tools and procedures.
Your experience working in a highly regulated environment such as a medical device.
You possess a basic understanding of the Quality Systems Regulations 21CFR Part 820 and international quality systems and medical device standards including ISO 13485.
Your flexibility in a fast-changing environment and ability to prioritize projects while maintaining timelines.

A front row seat to life changing CGM technology.
Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Software Development Engineer 2

Key skills