Provide advanced technical support for customers using Saviynt PAM, including troubleshooting complex issues across cloud and hybrid environments.
Own customer issues end-to-end, ensuring timely communication, root cause analysis, and resolution.
Proactively identify risks and recommend preventive actions to improve platform stability and customer success.
Assist customers in designing secure, scalable PAM architectures using Saviynt’s identity-centric PAM capabilities.
Partner with Sales and Customer Success to ensure cohesive product and services solutions aligned to customer security and business objectives.
Guide customers through installation, configuration, and customization of Saviynt PAM in SaaS and hybrid environments.

5+ years of experience in Identity & Access Management (IAM), Privileged Access Management (PAM), & security platforms.
Hands-on experience with at least one PAM solution (Saviynt, CyberArk, BeyondTrust, Delinea, etc.).
Strong understanding of:
Privileged account lifecycle management
Vaulting and credential rotation
Session management and monitoring
RBAC / ABAC / policy-driven access
Experience with cloud platforms (AWS, Azure, GCP).
Working knowledge of scripting and automation (Python, PowerShell, Bash, REST APIs).
Familiarity with directories, databases, Linux/Windows administration, and networking fundamentals.

Senior Engineer, PAM Customer Support

Key skills