Handling a high volume of non‑scripted customer interactions via phone, email, and chat while meeting quality and productivity standard.
This includes status of rebates, scheduling, submittal procedures and discussions of program guidelines.
Conducting proactive outbound calls and follow‑ups as part of daily call center operations
Reviewing and assisting customers with energy application inquiries and program questions
Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programs
Interface with customers and contractors participating in utility sponsored programs.
Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.
Other administrative duties as assigned.

High school diploma.
2+ years of call center or high‑volume customer service experience on the phones
2+ years of proficiency with MS Word, Excel and other programs within the MS Office Suite.
Must be able to pass background check with drug screening.
Previous sales or customer service experience preferred.
Strong computer skills (data entry, database navigation) and ability to type 45–50 wpm.
Ability to identify issues, analyze information, and develop solutions quickly.
Professional, courteous, and cooperative attitude; strong team player.
High energy, positive attitude, and enthusiasm; able to work independently and in a fast-paced environment.
Strong organizational and analytical skills; able to manage multiple priorities.
Willingness to work limited overtime when needed.
Ability to sit for extended periods in a distraction-free environment.
Takes pride in making a positive impact; eager to learn about the energy industry.
Experience assisting diverse program participants (homeowners, contractors) and troubleshooting application requirements.

Quality of life: Flexible workplace arrangements, work-life balance
Investment of the community: Donation matching, volunteer opportunities
Investment in you: Access to professional development resources, 401k matching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)

Customer Care Agent – Energy Efficiency

Key skills