Build, scale and maintain critical features of the Agentforce platform that are used by millions of end users
Understand the customer/business requirements and translate them to elegant, flexible, and easy-to-use platform capabilities
Participate in Software Design and Architecture discussions
Drive the execution and delivery of features by collaborating with architects, product owners, engineers, user experience designers and data scientists
Develop test strategies, design automation frameworks, write unit and functional tests to drive up code coverage and automation goals
Lead and mentor junior members of the team
Adopt, embrace, and promote agile and test-driven software development practices
Be a multiplier and have a passion for the team and team members’ success
Be a vocal advocate for technical excellence and help the team members make sound decisions

A related technical degree required
5+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems in the B2B (or B2C) SaaS space that scale for millions of users and is available 24x7
In-depth working knowledge of python
Solid experience in developing/maintaining large scale microservices using public cloud technologies such as AWS, Azure, GCP, or Heroku
Experience in REST based API development, API lifecycle management and/or client SDKs development
Experience in test-driven development with focus on unit testing, integration testing and end-to-end automation
Solid understanding of SDLC, and best practices in design, development, testing, and deployment
Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD)
Ability to support/resolve production customer escalations with excellent debugging and problem solving skills
Strong verbal and written communication skills. Self driven with superior organizational and project management skills.
Ability to work effectively in a distributed team setting
Available for on-call support on a regular rotation basis

Senior/Lead Software Engineer – Agentforce Voice Agents

Key skills