Support requests for a broad internal user base.
Manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution.
Provide reports on technical support activity, property accountability, and event schedules.
Maintain meeting, training, and conference room schedules while coordinating technical support for each room.
Other duties as assigned.

Must possess a High School Diploma or GED.
A minimum of two (2) years of computer support experience.
Familiar with standalone and network computers and associated peripheral devices.
Requires successful completion of a Public Trust Adjudication.
Must be able to pass a background check.
May require additional background checks as required by projects and/or clients at any time during employment.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately.
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Help Desk Technician II

Key skills