Support and optimize enterprise collaboration and conferencing technologies
Focus on Microsoft Teams, Cisco conferencing systems, and advanced AV solutions like Crestron and Polycom
Deliver seamless support, including executive-level assistance
Travel between locations as required

2+ years of experience in IT infrastructure or technical support roles
Strong hands-on expertise with Microsoft Teams (Teams Rooms, telephony)
Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints)
Experience with Crestron AV control systems and Polycom Studio X50
Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio
Working knowledge of Microsoft 365 administration
Excellent troubleshooting skills and ability to communicate technical concepts clearly
Proven ability to work independently and collaboratively in fast-paced environments
Experience supporting executive-level users with professionalism and responsiveness
Strong written and verbal communication skills
Must have a car for travel between locations
Valid driver’s license and proof of vehicle insurance required
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude

AV/IT Support Engineer

Key skills