Lead onboarding for clients adopting Wrapbook’s production accounting tools, ensuring seamless setup and strong early adoption.
Deliver expert guidance on payroll configuration, production accounting workflows, and best practices throughout the onboarding lifecycle.
Act as the primary point of contact for client-side production accounting questions during implementation and early use.
Run training sessions and technical walkthroughs, clearly articulating both platform functionality and production accounting logic.
Respond to integration challenges and provide workflow consultation in collaboration with Engineering, Product, and Customer Success.
Translate common client questions into scalable resources like guides, FAQs, and SOPs.
Share customer feedback and observed gaps with internal teams to support product iteration and improved client experience.
Help transition accounts to long-term success and support teams with clean documentation and handoff clarity.

6+ years of hands-on experience in entertainment payroll, production accounting, or a related operational finance role
Familiarity with union and non-union payroll processes, production incentives, and episodic production workflows
Experience using or supporting tools like SmartAccounting, PSL, MediaWeb, Cast & Crew, or similar
Exceptional communication skills with the ability to explain complex concepts to non-technical users
Ability to manage multiple clients, timelines, and competing priorities with calm and clarity
Strong documentation, training, and knowledge-sharing mindset
Comfortable working independently in a fast-paced, fully remote team environment

Production Accounting Specialist III

Key skills