Key skills
AWSAzureCloudETLInformaticaMatillionRDBMSSQLTableauAIELTData WarehousingSnowflakeFivetranGlueCommunicationSales
About this role
Role Overview
- Delight your designated customer(s) with your passion and knowledge of Snowflake AI Data Cloud.
- Develop a strong understanding of the customer’s use cases and how they leverage the Snowflake platform.
- Deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.
- Establish regular touchpoints with customers for critical issues and provide executive-level technical briefings.
- Drive technical advocacy between customers and product teams and lead problem-solving sessions for complex technical challenges.
- Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues that exceed expectations.
- Report well-documented bugs and feature requests arising from customer-submitted requests and work with Engineering toward a resolution.
- Proactively identify recommendations and lead global initiatives to improve product quality and customer experience.
Requirements
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 8+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams with a good understanding of sales cycle concepts
- Ability to train team members on data warehousing fundamentals and concepts
- Ability to debug, rewrite, and troubleshoot complex SQL queries for achieving workarounds or better solutions
- Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions
- Familiarity with at least one of the following: ETL/ELT, reporting tools such as AWS Glue, EMR, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran, HVR etc.
- Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations for improvement
- Good understanding of database query lifecycle and internal join processing
- Database migration and ETL experience
- Scripting/coding experience in any programming language
- Familiarity with semi-structured data
- Experience in RDBMS workload management and database performance
- Experience with any of the major cloud service provider’s ecosystem
- Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
- Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
- Understanding of database patch and release management
Tech Stack
- AWS
- Azure
- Cloud
- ETL
- Informatica
- Matillion
- RDBMS
- SQL
- Tableau
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
- Stock options