Senior Field Service Technician

Role Overview

• Maintain, optimize, test and document complex communications systems
• Provide weekly reports of activities and accomplishments
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
• Provide a strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)
• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges
• Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues
• Deliver strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
• Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
• Total familiarity with the latest technologies and troubleshooting techniques
• Highly computer literate with proficiency in Motorola CPS Software, Google Suite, MS Word, Excel, Outlook, and Access
• Strong self-management skills and 'people' skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Strong self-management and communications skills, ability to work closely with Customers, Team Members, Sales, Engineering, Upgrade Operations, Project Manager’s & Customer Support Manager’s
• Able to solve customer problems quickly during stressful situations
• Able to read and understand equipment schematics and diagrams
• Proficient in use of various communications test devices and equipment including: System Analyzers, Power Meters, etc.

Requirements

• 2+ years experience as a Technician, Field/System, IT, Networking, RF, LMR or Electronics
• Prior Military Electronics Network certifications (Security +/ CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar, highly desirable)
• FCC License, ETA and/or other Industry Certifications are also desired
• Must be able to obtain background clearance as required by government customers
• Availability to be on-call on a 24/7, 365 day basis
• Travel estimation 25%

Tech Stack

• Firewalls
• Switching

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave