Document the end-to-end journey of an order, including order entry, credit holds, inventory allocation, warehouse picking, shipping, and invoicing within the ERP
Conduct interviews and "day-in-the-life" observations with customer service and finance teams to capture manual workarounds and "offline" spreadsheet processes
Translate complex procedures into clear swim-lane diagrams and flowcharts using tools like Visio, Lucidchart, or Miro
Formalize undocumented business rules that have been passed down verbally, ensuring they are preserved in a central repository
Assist in identifying bottlenecks or "pain points" where the ERP limits business efficiency or data visibility
Organizes and uploads all process maps and standard operating procedures (SOPs) into SharePoint or Confluence
Document key data points within the system (e.g., SKU formats, customer IDs) to assist with future data integrity projects

Currently pursuing a degree in Business, Information Systems, Industrial Engineering, Supply Chain, or a related field
Ability to take a complex, multi-step process and break it down into logical, sequential steps
Strong interpersonal skills to effectively interview staff and explain technical workflows in simple terms
A high level of accuracy when documenting system fields and business rules
An interest in how ERPs (e.g., QAD, Oracle/SAP versions, or proprietary systems) function compared to modern SaaS solutions
Basic familiarity with flowcharting logic (Start/Stop, Decision Diamonds, Process Steps) is a plus.

Business Process Analyst – ERP Intern

Key skills