Trade & Compliance Manager

Role Overview

• Perform daily track-and-trace activities to monitor shipment status and address delays or exceptions.
• Maintain consistent, professional carrier communication to ensure timely updates and issue resolution.
• Monitor international inbound air and ocean shipments, ensuring documentation accuracy and compliance with internal requirements.
• Support logistics and compliance projects.
• Assist with freight audit and payment, including reviewing carrier invoices and validating charges against contractual rates.
• Perform accurate HTS classification for raw and finished goods.
• Prepare complete and accurate parts lists for customs brokers to ensure compliant customs entries.
• Support customs protest filings by compiling required documentation and entry records.
• Assist with tariff refund filings, pending potential regulatory or legal decisions.
• Pull, organize, and verify CARM (CBSA Assessment and Revenue Management) and PMS (Periodic Monthly Statement) records.
• Conduct ongoing audits of customs entries, classifications, duty payments, and supporting documentation to identify discrepancies or risks.
• Other duties as assigned.

Requirements

• Fluent English communication skills, both written and spoken.
• Experience working within an international, multicultural organization.
• Strong understanding of the end-to-end supply chain process (“from supplier’s supplier to customer’s customer”).
• Strong numeracy and IT skills, with experience in SAP MM/SD modules preferred.
• Excellent interpersonal and negotiation skills for effective coordination with carriers, brokers, and internal teams.
• Demonstrated confidence, integrity, and sound judgment in handling compliance documentation.
• Strong organizational and planning capabilities, with the ability to manage multiple deadlines and priorities.
• Ability to work under pressure in a fast-paced logistics environment.
• Strong written and verbal communication skills essential for audits, reporting, and external correspondence.
• Ability to sit and stand for 8+ hours per day.
• Ability to move within office and warehouse environments up to 50% of the time, including navigating logistics and storage areas.

Benefits

• Flexible schedule with occasional overnight travel as needed.