Key skills
AWSAzureCloudGoogle Cloud PlatformGCPGoogle Cloud
About this role
Role Overview
- Provide advanced engineering and operational support for mission-critical contact center technologies
- Perform advanced daily health checks and proactive monitoring for Verint platforms
- Collaborate with vendors and internal SMEs to resolve complex incidents
- Lead and execute system changes, upgrades, patching, and migrations
- Architect and implement scalable, resilient Verint solutions
Requirements
- 10+ years of IT support or operations engineering experience
- 8+ years of direct, hands-on experience engineering and supporting Verint solutions
- Proven success supporting and engineering production enterprise Verint environments
- Experience with public cloud platforms (Azure, AWS, GCP)
- Advanced troubleshooting, root-cause analysis, and problem-solving skills
Tech Stack
- AWS
- Azure
- Cloud
- Google Cloud Platform
Benefits
- health insurance
- retirement plans
- flexible work arrangements
- professional development