Ops Performance Analyst I

Role Overview

• Analyze complex datasets to extract insights and assess operational performance.
• Gather, interpret, and synthesize data to develop meaningful conclusions and support business recommendations.
• Conduct ad hoc research, financial modeling, and analytics to guide decision-making.
• Perform benchmarking analysis and financial reviews to identify opportunities for improved performance.
• Collaborate across departments to evaluate user experience and operational efficiency from a data-driven perspective.
• Prepare statistical and analytical reports for leadership.
• Partner with senior leadership to design and develop reporting tools that enhance decision-making.
• Identify and recommend process improvements, cost-saving opportunities, and productivity enhancements.
• Ensure the integrity and accuracy of clinical, financial, and quality data in collaboration with project leaders.
• Serve as a data steward, ensuring compliance with data governance best practices.
• Lead and coordinate project teams, ensuring alignment with organizational strategic objectives.
• Facilitate working sessions with stakeholders to gather project requirements and support execution.
• Develop project-related materials, including project plans, implementation plans, communication strategies, and financial models.
• Provide data-driven recommendations using sound judgment, research, and key stakeholder input.
• Apply various project methodologies, including workflow assessments, best practice evaluations, operational efficiency improvements, and performance reporting.
• Ensure timely and accurate execution of project deliverables, meeting established goals and deadlines.
• Contribute to short-term, medium-term, and long-term planning efforts.
• Utilize industry knowledge, business processes, and operational best practices to recommend solutions that support business objectives.
• Work closely with leadership to develop strategic initiatives and project plans.
• Assist departments in implementing recommendations that enhance economic and operational value.
• Drive operational improvements through standardization, simplification, and process optimization.
• Stay informed of industry trends, challenges, and opportunities, anticipating their impact on operational needs.
• Identify potential bottlenecks, escalate issues when necessary, and maintain a balance between business priorities and technical constraints to drive successful outcomes.
• Participate in service line, leadership, and steering committee meetings as needed.
• Develop and present reports, proposals, and other deliverables in a clear, concise, and actionable format.
• Summarize complex data and findings into meaningful insights for senior leadership and key stakeholders.
• Identify risks and opportunities, providing well-supported solutions and recommendations.

Requirements

• Master’s Degree in Health Administration, Business Administration, Process Engineering, Nursing or other clinical or related health services field
• A Master's Degree can be substituted for a Bachelor’s Degree with 2 years of health care experience
• Advanced proficiency in Microsoft Office Suite
• Strong analytical and problem solving skills
• Excellent communication and presentation skills
• Proficiency in data visualization, workflows, and reporting tools
• Experience with process improvement and operational efficiency initiatives
• Ability to collaborate across departments and drive strategic initiatives.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness