Key skills
AWSAzureDockerElasticSearchITSMKubernetesPythonSplunkPowerShellECSCloudWatchElasticsearchKibanaGitHubGitLabVersion ControlProject ManagementCommunicationCollaboration
About this role
Role Overview
- Supporting production applications and proactively looking for ways to automate discoveries
- Eliminating incidents from recurring and/or reducing the time it takes to get customers back up and running
- Improving availability, latency, performance, efficiency, and effective proactive monitoring
- Interfacing with business users, development teams and system administrators
- Developing, coordinating, and conducting technical reliability studies on engineering designs
- Measuring and analyzing the reliability of design, materials, processes, cost, and final products
- Recommending design or test methods and statistical process control procedures
- Completing risk analysis studies of new designs and processes
- Undertaking testing and analysis on failures, proposing changes in design or formulation to improve system and/or process reliability
Requirements
- Bachelor's degree, or equivalent work experience
- Five to seven years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development
- Proven experience as a Site Reliability Engineer or similar role.
- Strong knowledge of monitoring tools and incident management.
- Proficiency in Python or Powershell
- Excellent problem-solving and troubleshooting skills.
- Strong experience with AWS or Azure services
- Experience with Docker and container clustering technologies like AWS ECS or Kubernetes
- Experience with monitoring and logging tools such as Data Dog, Splunk, Elasticsearch, Kibana and CloudWatch
- Experience using GitLab/GitHub for version control and/or you’ve tracked work
- Strong communication and collaboration abilities.
- Financial Services industry experience a plus.
Tech Stack
- AWS
- Azure
- Docker
- ElasticSearch
- ITSM
- Kubernetes
- Python
- Splunk
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law